Frequently Asked Questions
Everything you need to know about our premium food delivery
How do you ensure the freshness of the food during shipping?
All Jack Stack orders are packed in high-density insulated coolers with dry ice or gel packs to maintain optimal temperature throughout the transit process.
When can I expect my order to arrive?
We ship orders Monday through Wednesday to ensure weekday delivery. Once your order is processed, you will receive a tracking number via email with an estimated delivery date.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure that our products arrive fresh and within safety temperature guidelines.
Can I schedule a delivery for a specific date?
Yes, during the checkout process, you can select a preferred delivery week. We recommend choosing a date 2-3 days before any special event to account for potential carrier delays.
What is your policy on returns or damaged items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or compromised, please contact our support team within 24 hours for a full replacement or refund.
How should I store and reheat my food?
Every order includes a detailed preparation guide. Generally, items can be kept in the refrigerator for up to 5 days or frozen for up to 3 months. Specific reheating instructions for ovens and grills are provided.